mindSCOPE Staffing Software - Placement Details
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Customer Service Advisor


12 Months | Start Date between Apr - Jun 2019

Location Pawe, Ethiopia

Start Date Apr - Jun 2019 (flexible)

Length of Placement 12 Months

Language Requirements English

English Reading: Level 5, Writing: Level 5, Speaking: Level 5

Language Scale: http://www.cusointernational.org/languageratingscale

Open to Canadian Citizens and Permanent Residents of Canada only

The Volunteer’s Role


To provide a professional, efficient and welcoming reception area, client support, ensuring exceptional customer focused standards are delivered at all times.   And to improve the effectiveness of Pawe general hospital in providing quality health services. Hence, through capacity building and gap analysis, this post holder (the volunteer) will work with the hospital members and different departments of the hospital and provide the health workers with technical support (training, mentoring, capacity building activities) to deliver relevant and engaging health services, improving client satisfaction and helping increase the hospital’s quality of services.

As a volunteer, you will:

-Provide support for hospital staff in ensuring customer’s problem is brought to a satisfactory conclusion.

-Support the hospital to develop and employ customer service standards and protocols.

-Promote participation and ownership of the hospitals’ communities in collecting and analyzing data to monitor the level of customer service.

-Conduct training need assessments and conduct capacity building sessions to the hospital managements

Essential Academic Qualifications:

-Certified in Customer service/BA Degree in customer service or related field

-Trained in customer handling and service delivery

Essential Professional Background:

-Experience in capacity building, training and mentoring;

-Strong observation and analytical skills;

-Excellent verbal and communication skills;

-Experience in customer service and management and introducing changes in business processes

-Desire to work with organizations involved in marginalized communities.


About Our Partner


Pawe Health Science College

The national heath structure was revised in 1995. Accordingly, the RHB was established in the same year but it has been evolving in scale and size. Pawe College of Health Science is also recently upgraded to college level from nursing school in 2013. There are five departments in the college. These are Midwifery, Nursing, Pharmacy, Health Extension and Health Information technology departments. The college founds within 525 km distance from Addis Ababa. Pawe health science college is established to train and deploy competent health professionals for the marginalized community of the region with the following organizational vision, mission and values.

Mission: Provide demand based practical training to produce skilled and self-reliant manpower for aspiring and currently operating health care industry and to assist the growth of national economy by under taking scientific research.

Vision: By 2020 G.C to be reputable training institution in training of competent and disciplined mid and high-level health care professions that who will be respectful, compassionate and care to satisfy the need of the health industry.

Core Values: Accountability, Transparency, Quality of service, working for change, Demand based training, Impartiality

Terms and Conditions


Cuso International terms and conditions allow you to lead a modest and healthy lifestyle while being effective in your placement. This support package will cover basic living expenses for one volunteer and is not intended to cover home-based expenses (ex. loans, support payments, etc.) or luxury items such as imported items in placement or international personal travel.


Support Package

- Modest monthly living allowance (varies depending country)

- Accommodation while in placement

- Return airfare and visa/work permit costs

- Cost of required vaccinations, antimalarial medication and health insurance

- Pre-departure training and in-country orientation

- Travel and accommodation for reintegration debriefing weekend

- Modest support for accompanying partners and dependents going on placement with you for 12 months or longer (Return flight, emergency medical insurance, vaccinations)

- Access to Employee Assistance Program while in placement and upon return

- Cuso International assessment day (Candidates must cover the first $200 of the most cost-effective travel expenses and all accommodation costs).

- Travel and accommodation for the five-day pre-departure training course and for in-country orientation

- Bonus: Additional return flight home or cash in lieu after 12 months of service for volunteers who extend for another 6 months



We ask each volunteer, regardless of placement length, to raise $2,000. All volunteers receive support from Cuso International to help achieve the goal through fundraising. If the volunteer chooses not to fundraise or is unable to achieve the fundraising goal, he/she can make a one-time donation or become a monthly donor to support our work.



Depending on the nature of the placement, volunteers are encouraged to provide e-volunteering support to the local partner or Cuso International before or after the field placement. Volunteers also have the option of requesting support from an e-volunteer to help them with their work while they are in placement.


Residency and Citizenship  



The majority of Cuso International volunteer applicants are residing in Canada at the time of application and during the pre-departure process. Occasionally we received applications from volunteer applicants who are residing outside of Canada at the time of application. In both instances, between your application date and placement start date, we must be able to contact you and you must be able to contact us easily and promptly throughout the process.

We may require your passport and would need to be aware of your current place of residence and any travel plans you may have during this time. You will also require unrestricted access to Canada during this time for assessment and training, as applicable.



Leaving your country of residence can have significant effects on your citizenship status in that country. It is your responsibility to research the consequences of travelling to Canada during the pre-departure process if you are living outside of Canada and of leaving your country of residence for a placement with the immigration authority where you live.

By applying to this placement, you accept full responsibility for any consequences related to your citizenship, residency and immigration status or penalties as a result of travel to an assessment day, training course, international placement or other Cuso International related travel.

You  must  check the implications that apply to you, but examples include:

  • Canadian permanent residents may need to make arrangements with immigration authorities before travelling. These arrangements allow them to travel without risk to their status in Canada. Without them, residency status may be withdrawn.
  • Citizens of other countries, including those visiting Canada on a visa, may have travel restrictions.