Customer Experience Specialist

Job Summary:

Join our team as a Customer Experience Specialist, the ideal starting point for a career in sales. This role is perfect for aspiring sales professionals eager to learn, with a planned transition to a standalone Sales role within 6 months to a year. You will work closely with our leading and tenured Sales Director, who will mentor you throughout your journey at Fuze to ensure your success. As a vital part of our client services team, you'll use your relationship-building and communication skills to develop the sales acumen needed to drive business growth.

Duties/Responsibilities:

• Handle incoming calls and correspondence as needed.
• Monitor and respond to emails, inquiries, and requests in a timely manner.
• Maintain and organize client files, contracts, and documentation.
• Participate in client meetings and conduct needs assessments.
• Collaborate with other team members to support our client's needs and requirements.
• Responsible for entering data into workforce platforms as required.
• Handle additional administrative tasks and projects as assigned.
• Assist the sales team in coordinating meetings and presentations, preparing materials, and tracking client interactions.

Qualifications/Requirements:

• 2+ years of administrative and client service experience.
• Bilingual – fluent in both English and French (verbal and written).
• Strong computer and administrative skills (excellent data entry and MS Office skills).
• Ability to work in a dynamic, fast-paced, changing environment.
• Team player; collaborative, willing to roll up their sleeves to help others.
• Excellent presentation and communication skills (written and verbal).
• Personable, energetic, positive with a “can-do” attitude!

What's in it for you?

We offer a competitive salary, a generous vacation allowance, and comprehensive benefits. Beyond these, here's what makes this role unique:

• Development by a seasoned Sales Director: You'll be trained by an experienced sales leader to ensure you're set up for success in your role and prepared for your future career in sales.
• Career Pathway: Opportunity to transition into a Sales Representative role, allowing you to grow as an individual contributor and contribute to the business's success.
• Flexible work arrangements.
• On-the-job training to set you up for success.
• Employee recognition and team social activities.

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