Desktop Support Specialist

Our employer is seeking a self-motivated and competent individual for a full-time Desktop Support Specialist position. The Desktop Support Specialist individual will assist the existing application teams in providing technical support in the areas of end-user equipment, system configuration, troubleshooting, access, equipment provisioning, resource monitoring, cloud-based systems, and many other related tasks.

Responsibilities include, but are not limited to:

• You will provide technical on-site, over the phone and email support and proactive maintenance for our internal users and technology systems.
• You will deploy new hardware and procedures that are thoroughly tested and fully operational, will assist in training peers and users on software, hardware and IT procedures.
• You will configure, install and update desktops, laptops and peripherals. Perform desktop application installations, upgrades, and support and maintenance activities.
• You will be monitoring all the installed systems to ensure systems are functioning in accordance with service level requirements.
• You will monitor network performance and escalate issues to the relevant individuals or teams as required.
• You will document, track, and monitor the incident in the ticketing system to ensure a timely resolution and client satisfaction.
• You will assist in testing software and hardware deployments, in addition to providing support during periodically scheduled network and server maintenance.
• You will be expected to handle multiple priorities and work under pressure.
• You must be willing to commit the additional time and effort necessary to meet project and client commitments including after-hours or weekend work as needed.
• Majority of your work will be local, but occasionally you will be expected to travel to our other offices across the country.
• Participate in on-call duty rotation

This is a Remote/ In office/ Client Site position.

Qualifications and Skills

• Post-Secondary IT Training with a minimum of 2 years’ experience working in IT Support role.
• Knowledge of Systems Administration (complete Server knowledge) in Microsoft Windows and *nix mixed environments.
• Virtualization experience (Hyper-V, VMWare or other hypervisors).
• Experience with Microsoft Windows server technologies (Server 2016/2019+) operating systems.
• Basic understanding of switches, routers, TCP / IP networking and VoIP.
• Proficiency in MS Office 365 and other client-server business related application support.