Outreach Worker

Job Order ID:7066
Employment Type:Yearly Salary
Web Publication Date:9/23/2022
Number of Positions:2
Job Location:Toronto
Job Function:

Our employer is looking to hire an  Outreach Worker.


Our employer is a registered non-profit social service organization based on the Jewish ethics of justice, kindness, and responsibility. At the organization, they deliver programs that break down barriers, restore human dignity, foster capacity-building, and empower marginalized individuals to break the cycle of poverty and create real change in their lives.


The organization values hard work, but also value recognition, wellness, and taking care of each other.  This  role includes the following compensation package:    

  • Full group health benefits  
  • Dental coverage  
  • Wellness Spending Account allowance  
  • Employee Assistance Program  
  • Generous vacation and sick time off policies  
  • Office closures for all statutory and Jewish holidays


Above all, they provide a warm, inclusive, fun, and progressive place of work


Our employer   Response to Homelessness outreach van program operates 7 times per week (Monday - Saturday 2pm-12am, and Sundays 10am-8pm) in the downtown Toronto area.


The Outreach Worker facilitates the distribution of essential supplies such as food, coffee, clothing, hygiene products, and harm reduction supplies to individuals experiencing homelessness. The Outreach Worker also provides supportive services and referrals to other community organizations as needed.
As this program is a hands-on volunteer opportunity in which each shift includes the participation of three volunteers, including youth, the Outreach Worker is responsible for an educational component as well.
In addition, the Outreach Worker will have the opportunity to play a supporting role in the MYTORONTO photography program, providing client support throughout the program, mostly at workshops and events.


Duties and Responsibilities :  

  •  Lead the outreach shift according to all standards of practice as outlined by Our employer's policies
  • Provide exemplary and compassionate service to clients experiencing homelessness in the GTA
  • Provide support to clients via telephone or in person outside of regular van shifts (during office/client support days)
  • Refer clients to services required for capacity-building and poverty relief, such as healthcare, housing, and counselling supports
  • Offer harm reduction strategies based on client needs
  • Complete shift exchange and case notes
  • Track and record all required data related to outreach work and client interactions
  • Drive the mobile outreach van safely and effectively
  • Populate the vehicle with supplies from the Our employer  supply room
  • Track inventory of van supplies and order necessary supplies on a regular basis
  • Keep vehicle clean, well-maintained, and serviced regularly according to service schedules
  • Work with fundraising and communications staff to identify sources of supply donations for the program
  • Communicate with other Outreach Workers regarding client issues or needs (for services, referral or crisis situations)
Job Requirement:


  • Post-secondary education in social services or related field
  • Demonstrated experience with an understanding of homelessness, marginalized populations, including those experiencing mental illness and addictions
  • Demonstrated experience in crisis intervention and services
  • Thorough understanding of harm reduction practices
  •  Excellent oral and written communication skills
  •  Knowledge of community/social services, particularly in areas of mental health, corrections, housing and health, in order to do appropriate referrals
  • Experience working with external community service partners and stakeholders
  • Proactive and ``hands on'' approach to meet deadlines and accomplish assigned tasks and projects with minimal supervision
  • Adept at working collaboratively, in building a client centered approach to support other team members and volunteers
  • Proficient use of Microsoft applications and experience with online reporting forms and databases are required
  • Adept at working collaboratively, with team members and volunteers
  • Hold a valid driver's license and at least 5 years driving experience, with a clean driving record free of convictions and moving violations
  • Ability to carry up to 25 lbs. to manage the supplies and clothing bins
  • Ability to work a flexible schedule