Front Desk Agent- (Bloor & Avenue Rd)

Job Order ID:7149
Employment Type:Yearly Salary
Web Publication Date:12/16/2022
Number of Positions:1
Job Location:
Job Function:

Our employer a centrally located hotel is looking to hire a Front Desk Agent.



*Ensure efficient guest check-in and check-out registration, guest service, telephone service, email service, while ensuring all established standards are being applied.

*Answer internal or external phone calls in a pleasant and professional manner.

* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

*Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.

*Use the correct procedures regarding the acceptance of credit cards, cash, and foreign currency in accordance with the hotel credit policy.

*Interact positively with guests and take action to resolve problems to maintain a high level of customer satisfaction and quality.

*Master the ability to multitask, and to efficiently work together with colleagues on shift as well as other departments of the hotel to maintain 5-star guest experience. This includes the butlers, the valet and housekeeping.

*Communicate exceptionally both verbally and in writing to provide clear direction to other staff. Be comfortable in communicating and working closely with the housekeeping department. Ensure efficiency in getting prioritized rooms ready first and to keep track of the cleanliness of all rooms in the system through communication with the housekeeping department.

*Assist guests by providing information about the hotel and the local area/city.

*Ability to maintain confidentiality of hotel guests and pertinent hotel information.

*Must have comprehensive understanding of hotel emergency procedures.

*Perform any other tasks as requested by the Front Desk Manager.

  • Check guests in and out of their rooms
  • Answer any questions guests have
  • Make recommendations for activities and restaurants
  • Store any luggage guests have
  • Answer the phone and direct the call
  • Take reservations on the phone
  • Arrange transportation for guests
  • Maintain the record of guests that have checked in and out

Hours: 8 hour shifts    Mon- Fri   7am – 3pm   or 3pm to 11pm (option to choose one shift or alternate between the shifts) (Weekend shifts available as well not mandatory. They are flexible with availability of shifts).

Hourly Wage plus benefits

Job Requirement:

  • Excellent customer service skills
  • Amazing interpersonal abilities
  • Top-of-the-line organizational skills
  • Ability to handle multiple tasks at once
  • Amazing time management skills
  • Incredibly detail oriented
  • Able to work days, nights and/or weekends