Loss Prevention Store Investigator

Job Order ID:7464
Employment Type:Yearly Salary
Web Publication Date:9/19/2023
Number of Positions:1
Job Location:Midtown & Downtown Toronto
Job Function:

Our employer is a leading off-price retailer of apparel and home fashions in the U.S. and worldwide. They are looking for a Loss Prevention Store Investigator to join their team.



  • Detects and apprehends external customers committing theft or fraud against the employer's stores and completes the prosecution process: reports to police, case reports, attends court, and testifies as required.
  • Investigates and identifies external theft and shrink issues impacting the employer's stores
  • Access & Use CCTV equipment to view store activity
  • Assist and support store Investigators during suspect apprehensions


  • Develops effective partnerships with other Loss Prevention team members, Store Management, and outside agencies, including the Police
  • Collaborates with the Organized Retail Crime (ORC) team on investigations of increasing complexity or concerning chronic offenders
  • Partners and communicates with Store Management and Regional Partners on trends identified within stores, or to communicate merchandise tagging/coding discrepancies


Job Requirement:

Qualifications and skills:

  • High School Diploma minimum or equivalency, Law and Security/Loss Prevention Diploma preferred
  • Valid driver’s license preferred (may vary by market), with access to a vehicle and good driving record
  • Ability to work effectively under pressure, and in stressful situations
  • CCTV knowledge ideal
  • Good communication, written and interpersonal skills
  • Knowledge of investigative methodologies ideal
  • A strong work ethic and passion for working with people
  • Strong working knowledge of Criminal Code and its application relating to crimes in a retail environment.
  • This position mirrors retail store hour shift work. Some evenings, and weekends required
  • 5 days work week, guaranteed throughout the year
  • Parking fees reimbursed and mileage paid, where applicable
  • Scheduling in advance to help maintain a good work-life balance
  • Moderate amount of walking/standing -floor work
  • Must be comfortable assisting in arrests via physical intervention tactics when necessary

Eligible Associates can look forward to:

  • One-of-a-kind, inclusive, and diverse culture
  • Comprehensive and specialized training focused on safety and on-the-job resources to enhance your development
  • Competitive salary and annual merit review
  • RRSP contribution plan matching
  • Extensive health benefits (Health, Dental and vision), effective immediately, including an additional healthcare spending account
  • Three weeks’ vacation with option to buy an additional week through a Vacation Trade Program
  • Possibility of Overtime
  • Flexible schedules to meet the needs of the business
  • Provincial security licensing training and annual fee reimbursement
  • Career Growth Opportunities
  • Company provided equipment including cell phone, laptop, and various other tools
  • Tuition reimbursement to support your career progression up to $5000 annually for eligible studies
  • Associate discount for yourself and eligible family members at all the employer’s locations in Canada and double discount events throughout the year
  • Associate and Family Assistant Program to support healthy living
  • A variety of internal health and well-being resources