Cardiac Applications Specialist

Our employer is looking for someone to provide cardiac applications support to customers via phone, remote web presentation and in person.

• Assisting customers with application support and technical support for Cardiology products such as ECG, STRESS, AMBP, HOLTER products on-site, via web, phone or email. All information pertaining to support to be logged in CRM.
• Assisting sales reps with filling out technical components of RFP for cardiac equipment.
• Receiving and logging all in-house cardiology repairs in CRM and placing in appropriate place on repair shelf. Routine review of SOP with Operations Manager.
• Open new cases in CRM for new technical support calls that require follow up, customer issues, installations, in-services, repairs, calibrations etc.
• Conduct minor repairs to ABP, calibration of ABP.
• Administrative assistance-assisting with creating price lists, updating customer lists, preparing for conferences, and shipping.
• Assist with packaging new systems such as holter systems or Falcon vascular systems.
• Assist with shipping and receiving orders, repairs, or returns when required.
• Provide backup for ticket monitoring system as necessary.

Qualifications:

• RCVT registration or equivalent.
• Experience using Stress, ABP, ECG and Holter systems (preferable).
• Well versed in Microsoft Office: Outlook, Word, Excel, PowerPoint.
• Must be able remain calm when a customer calls for support who is upset. Diffuse the situation and rationally determine what needs to be accomplished.

Working Conditions:

• Required to travel locally and abroad as necessary for in-service, training, or conferences.
• Main work location will be on-site.
• Occasional work from home after probation period may be offered.
• Computer, cell phone, car allowance and health benefits will be provided.

Psychological Demands:

• Ability to work under stressful situations which may arise with demanding customers.
• The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.