Customer Service and Layout Specialist (Remote)

Our employer is a store focused on the creation of the Jewish marriage document looking for an individual to handle administrative tasks as well as the graphic design.

As a Customer Service Representative and Layout Specialist at Ketubah.com, you will play a crucial role in ensuring the satisfaction of our customers and supporting the growth of our company. Your responsibilities will include:

• Deliver Exceptional Customer Service:
• Answer questions and assist customers via phone, live chat, email, and other channels.
• Offer sales support to prospective Ketubah purchasers, guiding them through the selection process.
• Typesetting new texts in Hebrew and English:
• Proof Hebrew and English names and other information on Ketubah texts.
• Production of orders including, inserting Hebrew and English names into Ketubah text and creating text proofs for couples and officiants to review.
• Build and Strengthen Relationships:
• Develop and maintain positive relationships with Ketubah purchasers, Rabbis/officiants, and artists.
• Collaborate with team members to ensure a seamless customer experience.
• Contribute to Company Growth.
• Actively participate in brainstorming sessions and collaborate on ideas to help the company grow and improve its processes.
• Implement new strategies and approaches to enhance customer satisfaction and operational efficiency.
• Assist with various administrative tasks, including adding, correcting, and updating products and text content.
• Perform additional tasks as directed by the company from time to time to support our evolving needs.

• Strong organizational skills with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Excellent attention to detail and a meticulous approach to staying on top of orders.
• Effective communication skills to collaborate with various team members and address customer inquiries with professionalism.
• Ability to work independently as well as in a team, demonstrating reliability, initiative, and a positive attitude.
• Flexibility to adapt to changing priorities and handle occasional peak workloads or urgent requests.
• Hebrew: Ability to read and write Hebrew with basic comprehension
• Excellent English
• Familiar with Mac OS X
• Familiar with Adobe Creative Suite. In particular: InDesign, Illustrator, and Photoshop