Business/Data Administrator (Keele & Rutherford)

Our employer is a cleaning products supplier looking for someone to monitor and maintain the company’s computer network, upgrading and installing hardware and software and performing troubleshooting to resolve IT issues. The individual in the role should be able to diagnose and resolve problems quickly and is a key technical resource, providing advice, training and technical support for various projects.

• Manage servers, security solutions, network hardware and equipment
• Install and maintain desktop computer hardware; including computers, monitors, printers, modems, internal cards, and other computer equipment
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models, testing and researching new technology to help us be as relevant and efficient as possible
• Develop expertise to train staff on new technologies
• Review, prioritize, and process problem reports; document the progress of projects
• Supervise and provide end-user services, including help desk and technical support services
• Setting up new employees with necessary equipment, access and IT orientation
• Develop and implement all IT policies and procedures, including those for security, disaster recovery, purchasing, and service provision
• Building customer reports as requested
• Assisting with paperless conversion
• Any additional tasks needed to achieve the responsibilities of the role

Education/Experience:

• Degree/Diploma in computer science, information technology, information systems, or similar
• Recent certification, education, or at least 1 year experience managing Microsoft Servers, including Domain administration
• Recent certification, education, or at least 1 year experience managing Office365
• Recent certification, education, or at least 1 year experience managing network and cloud security

Skills:

• Able to train non-technical end users on a variety of application, including Microsoft applications
• Excellent knowledge of Microsoft Office 365 (Outlook, Word, PowerPoint, Excel, SharePoint)
• Resourceful with strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Able to build and maintain long-term relationships (internal and external)
• Excellent interpersonal and communication skills
• Able to deliver within tight deadlines
• Strong verbal and written communication in English
• Industry-specific knowledge and continuous learning
• Able to work autonomously and as part of a team
• Valid driver's license and access to a car - an asset