Call Centre Manager (Dufferin & Steeles)

Job Order ID:7676
Employment Type:Hourly Salary
Web Publication Date:6/7/2024
Number of Positions:
Job Location:North York
Brief Description:

Our employer is an appliance repair shop in Toronto and the GTA looking for an individual to lead customer service sales. The ideal candidate will be dynamic and experienced and will oversee daily operations, ensure excellent service delivery, and drive performance improvements within the call center environment.

Job Function:

  • Manage and supervise a team of call center representatives
  • Develop and implement strategies to enhance productivity and customer sales
  • Analyze call center metrics to optimize performance and efficiency
  • Provide coaching, training, and feedback to team members
  • Handle escalated customer inquiries or complaints
  • Monitor call center operations to ensure adherence to policies and procedures
  • Collaborate with other departments to improve overall customer experience
Job Requirement:

  • Proven experience in a call center or customer service management role
  • Strong leadership skills with the ability to motivate and inspire a team
  • Excellent communication skills in English, other languages is a plus
  • Ability to analyze data, identify trends, and make data-driven decisions
  • Experience in project management and process improvement initiatives
  • Proficient in supervising staff, delegating tasks, and resolving conflicts efficiently


8 hour shift



Call center sales manager: 3 years (required)

Direct sales: 5 years (required)

Call center: 3 years (preferred)



Russian (required)

Hebrew (required)