HCM Project Coordinator (Keele & Steeles)

Job Order ID:7700
Employment Type:Yearly Salary
Web Publication Date:7/3/2024
Number of Positions:1
Job Location:Toronto
Brief Description:

Our employer is a global software company focused on the Construction industry looking for an individual to act as a critical support for the HCM Services element for successful completion of payroll, Human Resources, Talent Management, Employee Self Service and E-time engagements. This position will work between Project Coordinators, Project Managers, Resources Services Consultants and HCM consultants for both ERP and cloud-based implementations for our growing client base. The HCM PC plays a role in developing, transmitting and storing business process documents, and coordinating the loading of internal client systems. This role will also support the assignment and follow-up of additional work-orders for consulting services, in cooperation with the Resources Schedule Manager and consultant schedules and availability.

Job Function:

  • Work with Project Coordinators to assign and track payroll implementation for Public Cloud engagements to ensure on-time delivery of services
  • Identify and communicate with consultants and project coordinators as implementation timelines become excessively tight.
  • Work with HCM consultants to evenly distribute work assignments.
  • Work with Services Resource Manager and case software to record, assign, track and follow-up additional billable and non-billable work orders.
  • Record and store project documentation and communicate with project coordinators and clients as required.
  • Prepare reports and provide up-to-date information on implementations and work order progress for management as required.
  • Support Billing and AR Coordinator in queries and information, as required.
  • Participate in project and team meetings interacting and collaborating with team members as required.
  • Travel to customer sites up to 10% of the time
Job Requirement:

  • Highly organized
  • Detail oriented, and able to maintain information on multiple clients.
  • Ability to work with project coordinators and consulting staff and provide, or research, engagement status.
  • Maintain and develop a series of standard documents and spreadsheets in a variety of software platforms.
  • Ability to work with new technologies as presented.
  • Demonstrated comfort and diplomacy working with different teams/end users on project/implementation requirements.
  • Strong ability to multitask within a fast paced and dynamic workplace.
  • Excellent communication and presentation abilities (written and oral), with strong analytical and problem-solving capabilities.
  • Proficiency using MS Office Products (Word, Excel, PowerPoint, Project and Outlook)
  • Previous technical support experience or customer service experience. (Optional)
  • Travel to the US without any restrictions