HCM Project Coordinator (Keele & Steeles) |
Job Order ID: | 7700 |
Employment Type: | Yearly Salary |
Web Publication Date: | 7/3/2024 |
Number of Positions: | 1 |
Job Location: | Toronto |
Brief Description:
Our employer is a global software company focused on the Construction industry looking for an individual to act as a critical support for the HCM Services element for successful completion of payroll, Human Resources, Talent Management, Employee Self Service and E-time engagements. This position will work between Project Coordinators, Project Managers, Resources Services Consultants and HCM consultants for both ERP and cloud-based implementations for our growing client base. The HCM PC plays a role in developing, transmitting and storing business process documents, and coordinating the loading of internal client systems. This role will also support the assignment and follow-up of additional work-orders for consulting services, in cooperation with the Resources Schedule Manager and consultant schedules and availability. |
Job Function:
- Work with Project Coordinators to assign and track payroll implementation for Public Cloud engagements to ensure on-time delivery of services
- Identify and communicate with consultants and project coordinators as implementation timelines become excessively tight.
- Work with HCM consultants to evenly distribute work assignments.
- Work with Services Resource Manager and case software to record, assign, track and follow-up additional billable and non-billable work orders.
- Record and store project documentation and communicate with project coordinators and clients as required.
- Prepare reports and provide up-to-date information on implementations and work order progress for management as required.
- Support Billing and AR Coordinator in queries and information, as required.
- Participate in project and team meetings interacting and collaborating with team members as required.
- Travel to customer sites up to 10% of the time
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Job Requirement:
- Highly organized
- Detail oriented, and able to maintain information on multiple clients.
- Ability to work with project coordinators and consulting staff and provide, or research, engagement status.
- Maintain and develop a series of standard documents and spreadsheets in a variety of software platforms.
- Ability to work with new technologies as presented.
- Demonstrated comfort and diplomacy working with different teams/end users on project/implementation requirements.
- Strong ability to multitask within a fast paced and dynamic workplace.
- Excellent communication and presentation abilities (written and oral), with strong analytical and problem-solving capabilities.
- Proficiency using MS Office Products (Word, Excel, PowerPoint, Project and Outlook)
- Previous technical support experience or customer service experience. (Optional)
- Travel to the US without any restrictions
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