Account Manager (Windsor, Hybrid)

Our employer is looking for an individual to cover existing managed accounts and provide business development in the Windsor area. This position would be based in their Windsor branch. Reporting to the District Sales Manager - West, you will be responsible for providing exceptional customer service to new and existing accounts. The Account Manager will support their corporate strategy by expanding the share of wallet in existing customers and acquiring new accounts by providing unique value to win new business. The candidate is desired to live within the calling area, but not mandatory.

• Determines sales potential for new and existing customers through inquiry, observation and periodic research
• Promotes WFS Ltd. products and services to customers through value-based conversations
• Maintains a high level of relevant product knowledge
• Assists customers with problems by comparing and introducing products
• Determines customer requirements and expectations in order to recommend specific products
• Identifies and reports actual and potential cost savings to customers on a proactive basis
• Communicate regularly with branch staff to resolve customer issues
• Maintains an excellent working relationship with customers and our internal team
• Assists Inside Customer Service Representatives with the development and maintenance of customers' contracts and quotes
• Maintains customer contracts and follows up on customer quotes
• Makes sales calls with vendor representatives and other resources
• Develops a proactive sales plan and strategy to increase sales of new and existing customers and records and reports activity through monthly pipeline reviews
• Calls on existing and new customers based on the sales plan
• Aims to increase customer sales with attention to margin
• Responsible for profit margin and expenses relating to buy and sell agreements

• Diversified knowledge of industrial products developed through relevant post-secondary education and/or a minimum of 5-7 years of progressive, applicable work experience in an industrial environment
• Previous customer service/inside sales experience is an asset and previous outside sales experience is desired
• Ability to work independently and manage time and territory effectively
• Superior interpersonal and customer service skills to effectively build relationships and continually strive for improved customer service
• Will be required to learn required knowledge of the WFS Ltd - ERP
• Knowledge of the selling process
• Demonstrated team-playing attitude
• Possession of a valid driver's license and a reliable vehicle as travel is required