Dispatcher/Office Administrator (Airport)

Our employer is an air delivery service looking for a full Time experienced, Professional and Service-Oriented Dispatcher / Administrator to work onsite near Toronto Pearson Airport. Start and end times may vary throughout the week, so schedule flexibility is essential. Some after hours work (earlier mornings / earlier evenings, weekends may be required at times, based on customer demand). The role includes paid training provided so one set up for success in your new role, expertly-maintained vehicles for increased safety and job effectiveness, respectful company culture, established and growing customer base which means steady work and work/life balance.

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• Driving of a minivan or small truck.
• Dispatch and support drivers and vehicles across the GTA using our computerized system and 2-way radio.
• Coordinate, monitor and oversee the on-time delivery of all shipments. Learn all software and processes for each customer and delivery location.
• Answer phones, provide quotes, book delivery appointments, troubleshoot any issues and provide excellent customer service and ongoing driver support.
• Coordinate tracking and PODs for all shipments and support our customers.
• Utilize excellent communication skills to maintain a positive, respectful and professional working relationship with all drivers and management.
• Provide ongoing communication with customers, drivers and management regarding any service issues.
• Provide ongoing supervisory support to drivers.
• Schedule delivery appointments and troubleshoot any logistical issues.
• Responsible for accurate data entry into company's online dispatch system to communicate with drivers.
• Prepare, print and file all necessary shipping documents on a daily basis.
• Respond to, report and document any accidents or incidents.
• Provide excellent customer service skills with a positive phone demeanor.
• Make prospecting/sales calls and keep company's customer/prospect database up-to-date.
• Ensure vehicle maintenance schedule is accurate and current.
• Ensure all health and safety rules are followed.
• General office administration, office maintenance and some simple bookkeeping duties.
• Learn new software to issue payment for dock fees.
• Administration duties as required for truck maintenance, truck audits, equipment/supply tracking and other administration as required.
• Other duties as assigned, to provide superior customer service to our customers and support management in our company's growth.
• Duties will include on the road driving and deliveries at times.

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• Valid Ontario Driver's Licence (full G licence or higher is mandatory) with clean driving record/driver's abstract, 3 years of local driving experience and strong geographical knowledge of the GTA.
• A leader and professional who enjoys interacting with customers.
• At least 2 years of proven experience in a fast-paced dispatch or office/admin environment is required.
• Smart, strategic, excellent written and verbal communication and customer service skills including a pleasant and upbeat telephone and email demeanor.
• Good geographical knowledge of the GTA.
• Ability to multi-task, manage high-stress situations and work with minimal supervision.
• Strong proficiency with Microsoft Outlook (Email) and Microsoft Office (Word, Excel, etc.)
• Tech savvy and ability to learn new software is a must.
• Strong interpersonal skills and the ability to work as part a team.
• Excellent time management skills and a proactive attitude.
• Attention to detail and a strong focus on follow through and follow up.
• Proven ability to work well in a team environment.
• Fluent English speaking, reading and writing skills and legible handwriting.
• Hardworking, enthusiastic, positive and flexible ``can-do'' attitude.
• Punctual and excellent attendance record.
• Ability to lift up to 50lbs. at times.
• Schedule flexibility to work some early mornings, evenings or occasional weekend hours as required.
• Willingness to adapt to our processes and way of doing business within a short period of time.
• Ability to keep business matters strictly confidential.
• Previous sales, supervisory experience and transportation industry experience is an asset.
• DZ licence (or equivalent) is an asset.