Scheduling Coordinator (Dufferin & Centre)

Our employer is a dedicated to providing exceptional in-home care that allows our clients to live with dignity, independence, and comfort in their own homes. They are looking for a dedicated Scheduling Coordinator to join our team and help us continue our mission of delivering outstanding care. They are looking for an individual to be the crucial link between their clients and caregivers. You will be responsible for creating and maintaining efficient schedules that meet their clients' needs while ensuring our caregivers are utilized effectively. This role requires a unique blend of organizational prowess, problem-solving skills, and a genuine heart for service.

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• Develop, manage, and optimize weekly schedules for a team of caregivers across multiple clients and territories.
• Match caregiver skills and availability with client care plans and preferences to ensure the highest quality of care.
• Proactively address scheduling conflicts, call-outs, and last-minute changes with speed and efficiency.
• Communicate schedule changes promptly and clearly to both caregivers and clients/families.
• Maintain accurate and up-to-date records in our scheduling software.
• Monitor caregiver attendance and punctuality, reporting any issues to the management team.
• Assist with onboarding new clients by coordinating initial caregiver assignments.
• Build positive and supportive relationships with caregivers, clients, and their families.
• Answer phone calls and emails in a professional and compassionate manner.

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Required:

• High school diploma or equivalent.
• Minimum of 2 years of experience in scheduling, dispatch, staffing, or a similar administrative role. Experience in a field related to healthcare or home care is required.
• Exceptional organizational and time management skills with a keen attention to detail.
  Superb communication skills, both verbal and written.
• Proficiency with computer software, including Microsoft Office Suite (Word, Excel, Outlook) and scheduling systems.
• Ability to remain calm, professional, and solutions-oriented in a fast-paced environment.

You'll Thrive in This Role If You:

• Are a master multitasker who loves a good puzzle and enjoys optimizing complex schedules.
• Have a "can-do" attitude and don't get flustered by unexpected changes.
• Are a proactive communicator who believes no detail is too small.
• Find satisfaction in helping others and being part of a mission-driven team.