Scheduling Coordinator (Don Mills Rd. & 401)

Our employer is one of the leading providers of home and community healthcare services in Ontario’s healthcare industry. They are actively seeking a Scheduling Coordinator.

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• Intakes and maintains staff schedules (e.g., master rotation) in accordance with client/facility requirements.
• Calls and schedules staff for shifts and replacements.
• Using strong analytical and organizational skills, plays a key role in effective staffing and scheduling.
• Communicates changes in staffing and arranges staff level changes.
• Revises schedules.
• Provides back-up and relief for staff, as required.
• Monitors call volume received, shifts booked, abandoned calls, handle time, and wait times.
• Works collaboratively with clients, field employees and community partners.
• Acts as a problem solver for the client and responds to inquiries from community partners and field employees.
• Reports clients’ and field employees’ concerns to the supervisor.
• Directs all field employees’ professional practice concerns to the supervisor.
• Completes new client order form.
• Communicates revised schedule to staff and clients/facilities.
• Confirms employee availability.
• Maintains current seniority lists.
• Formats, prints and posts staff schedules.
• Compiles and posts call-in lists.
• Types and prints schedules, daily staffing sheets and shift reports.
• Collects, verifies, enters, and files all pertinent client and field employee data.
• Checks schedules and makes any necessary corrections.
• Assists applicants in filling out employment forms.
• Performs word processing, orders supplies, photocopies, shreds, provides reception/telephone services, and files.
• Other duties as assigned.
• Provides positive leadership.
• Stays customer service-oriented.
• Demonstrates high integrity to maintain confidentiality in all matters relating to field employees and clients.
• Acts as an ambassador for the organization.

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Previous experience in:

• Scheduling
• Customer Service
• Data Entry
• Reception