Operations Coordinator (Dufferin & Centre)

Our employer is a Jewish community centre. They are looking for an energetic and organized individual to manage the day-to-day operations of reception, office, warehouse, food bank, and furniture donations.

The work includes front-line work at the reception desk, full responsibility for donors’ administration (phone calls, emails, etc.), coordination of delivery and pick-up, facility management, and assistance in other administrative tasks.

The role requires a strong sense of organization, punctuality, time management, and sales acumen. It requires physical presence at the facility and availability to be on-site at all hours of operations.

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Warehouse operations

• Facility: ensure the warehouse and facility are open, clean, and functioning
• Food Bank: ensure food donations are accepted, sorted, packed, and delivered
• Furniture Bank: ensure furniture donations are accepted, sorted and cleaned, uploaded to website, and rearranged for client delivery, coordinate and monitor truck time

Donor administration

• Coordinate furniture donations (answer calls/emails, reply to calls/emails)
• Communicate with donors and coordinate payments and tax receipts
• Charge credit cards, debit, cash, and manage payment reports
• Schedule pick-up and delivery time, and coordinate with donors/clients
• Maintain and manage the truck schedule, timing, and capacity, and supervise the truck team

Reception and office administration

• Direct and monitor entrances to the warehouse for pre-approved personnel (and clients/donors if needed), and assist them at the warehouse
• Maintain a complete and organized worklog for donor communication, enter data, maintain records, verify data on the database, and produce reports
• Perform various administrative tasks (file records, produce Word and Excel documents, send and reply to emails, answer phone calls and transfer calls, scan documents, update database, etc.)
• Financial records: maintain accurate and timely records for payments
• Coordinate and purchase office and warehouse supplies
• Produce a management report for operations, donations, clients, etc.

Additional tasks

• Assist in outreach calls for furniture donors (stores, retirement homes, etc.) and food donations (stores, restaurants, etc.)
• Assist in fundraising efforts (print letters, maintain records on the database, etc.)

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• Fluent high-level English – writing, speaking, reading– a must
• Russian-speaking – a very strong asset
• Hebrew-speaking – a very strong asset

• 3-5 years of experience in office/warehouse management/coordination – a must
• 3-5 years of experience in client service or sales – a very strong asset
• Excellent ability for independent work, time management, and initiative
• Excellent organization, punctuality, attention to detail, and patience
• Excellent computer orientation and knowledge: Outlook, Word, Excel, and databases (i.e. Salesforce) – a must