Senior Systems Analyst [Salesforce NFP] (Bathurst & Wilson)

Our employer is providing services to children and families who are impacted by chronic or life-threatening illness. They are looking for an individual to serve as the organizational expert responsible for Salesforce Nonprofit Success Pack (NPSP), fundraising systems, data integrity, automation, and revenue operations. This role sits at the intersection of technology, fundraising operations, and finance, ensuring that systems, processes, and data work together to support donor experience, compliance, and organizational effectiveness. The successful candidate will combine strong technical CRM expertise with a deep understanding of Canadian charitable fundraising operations.

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Salesforce NPSP Administration & Systems Ownership

• Serve as primary administrator and subject-matter expert for Salesforce NPSP across donor and client data.
• Configure and maintain objects, automations, workflows, flows, validation rules, reports, and dashboards.
• Establish and enforce data governance standards, documentation, and system best practices.
• Lead system enhancements, integrations, upgrades, and vendor coordination.
• Act as technical liaison between Development, Finance, Programs, IT vendors, and platform partners.

Gift Processing, Recurring Giving & Revenue Operations

• Ensure fundraising data is presented in a clear, consistent, and audit-ready format for leadership review.
• Manage recurring giving operations, including monitoring failed payments, working with payment processors, and notifying Development teams of donor follow-up needs.
• Ensure accurate issuance of tax receipts and audit-ready documentation.
• Support month-end, quarter-end, and year-end reconciliation in partnership with Finance.
• Investigate and correct data or processing issues impacting donor records, receivables, or revenue recognition
• Maintain pledge tracking, receivables, and revenue accuracy across systems.
• Design and maintain consolidated revenue and fundraising dashboards to improve cross-department visibility and decision-making

Fundraising Operations, Automation & Process Improvement

• Design, build, and maintain automation across Salesforce and integrated platforms (e.g., Zapier).
• Identify process inefficiencies and implement scalable, donor-centric solutions.
• Support campaign tracking, donor stewardship workflows, acknowledgements, and moves management.
• Conduct regular data audits, deduplication, and system health checks.
• Partner with Development and leadership to translate data into actionable insights supporting fundraising strategy, forecasting, and planning.

Cross-Functional Collaboration & Enablement

• Serve as the primary connector between Development, Finance, Programs, and external vendors.
• Provide training, guidance, and documentation to staff on fundraising systems and workflows.
• Support internal users with system access, troubleshooting related to fundraising tools, and adoption of new processes.
• Ensure accurate data flow across fundraising platforms, payment processors, and financial systems.

Digital Systems Oversight (Non-Web)

• Oversee operational systems supporting fundraising and administration (e.g., payment processors, automation tools, CodeTwo, Microsoft 365 forms and surveys).
• Support SharePoint data organization, permissions, and reporting structures related to Development operations.
• Coordinate with vendors for troubleshooting, enhancements, and system reliability.

Strategic Systems Planning

• Partner with leadership to align fundraising systems and technology priorities with organizational goals.
• Evaluate tools, integrations, and enhancements to ensure scalability and sustainability.
• Maintain long-term documentation, system maps, and process workflows.
• Provide insights.
• Other duties as assigned.

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• 4+ years administering Salesforce NPSP or comparable nonprofit CRM.
• Strong understanding of Canadian fundraising practices, CRA receipting, and donor compliance.
• Experience managing recurring donations, payment processors, and reconciliation.
• Proven ability to design systems, automate processes, and improve operational efficiency.
• Advanced reporting and data analysis skills (Excel required).
• Excellent communication skills and ability to translate technical concepts for non-technical users.
• High attention to detail, discretion, and donor-centric mindset.
• Passion for the work and to positively impact our community.
• Excellent interpersonal and communication skills.
• Highly motivated with the ability to work in a collaborative team and also independently.